Rooted in the diocesan mission to Courageously Live the Gospel, the Bi-Lingual Administrative Assistant/Receptionist for the Tribunal of the Diocese of St. Petersburg, is the first line of interaction with the public and parishes and will provide information regarding the annulment process in a welcoming and positive attitude focused on quality customer service. The position is the primary liaison between the English and Hispanic Communities. The principal aspect is to answer and route incoming calls, handle incoming and outgoing mail, process forms and perform general office administration duties.
Major Duties and Responsibilities:
- Maintain a warm and welcoming presence toward callers and guests.
- Performs administrative duties, receives, and places telephone calls, schedules appointments, types/enters word processing written communications, duplicates and distribute materials, and processes mail. Prepares bulk mailings as needed. Prepares and mails forms to priests and parishes. Mails questionnaire to petitioners, respondents, and witnesses.
- Welcomes individuals who come in for interviews or meet with staff members.
- Processes cases by translating documents from Spanish to English testimony.
- Providing fluent translations from Spanish to English and vice versa when necessary.
- Assures the organization of office record keeping systems by maintaining filing/record keeping systems.
- Responds to or interacts with all clergy and parish staff either cordially or officially as directed or requested.
- Willingness to be trained as an Ecclesiastic Notary
Qualities and Skills:
- Computer skills: Microsoft Office (Word, Outlook), CASEMASTER, and others as needed/required. Ability and willingness to learn new programs.
- Telephone skills: pleasant demeanor, patience, a pastoral attitude, and the ability to handle questions in a professional manner
- Must work with a high degree of confidentiality.
- Ability to learn and comprehend canon law as it relates to annulments and other facets of the job. A strong Catholic background and understanding of the Faith is needed.
- Ability to speak to groups when conducting seminars and workshops.
- Organizational skills and be able to prioritize and multitask.
- Attend a Canon Law summer program at Catholic University in Washington, DC.
- Has excellent speaking, reading, writing, and translating in Spanish and English.
- Ability to assist in the management of cases and their progression.
- Must be fluent in Spanish and English
Candidate must successfully pass a Level II FBI Background Screening and complete Safe Environment Training.
To apply, click here