To report a problem, please follow these steps;
- Open a new email, click the “To…” button and look for “Support Ticket” and click “To->”.
- In the Subject line of the email, state the basic issue. Example; “My printer is not working”
- In the Body of the email, include a more detail explaining the problem. Example: “This morning the printer was working fine but after lunch it started making a weird sound.”
Once a ticket is crated, you will receive additional emails as…
- the ticket is assigned
- work is performed
- ticket is closed